Friday, March 19, 2010

Walgreens

I often declare war against people mostly it's people at work I also one other time declared war against Starbucks because in the month of December I like to go there and get the peppermint syrup into my hot chocolate. I went to the same Starbucks three times in the same week on different days in the afternoon and they were always out of the deliciousness that is the peppermint syrup. I then went to Starbucks.com and wrote a complaint email in which then a customer service person contact me with in 24 hours and I received 5 free hot chocolates and everytime I went to to my Starbucks in the afternoon they always had the peppermint syrup. So yesterday I declared war on Walgreens. I went to my doctor on Friday to have my annual physical. For most woman we have to go and do this because it's the only way we are going to get our birth control pills. And not that I am a raging whore bag but I do feel that is my duty as a female and for the American public to take these little pills and keep from having a child out of wedlock. I like to think of it as my civic duty! It only saves money in your pocket and my own! :) So my doctor sends the perscription over to my Walgreens pharmacy via email. I called Walgreens on Wednesday to see if the perscription was ready for pick up. They said they never received the perscription. I then called my doctor's office and left a message that Walgreens never got the perscription. The next day the nurse at my doctor's office, Denise calls me and tells me that she just got off the phone with Walgreens and that the perscription is all set and that when I call I just have to make sure I say "E-Perscription." I said okay great! I then call Walgreens to see if my perscription is ready for pick up. I get man on the phone he asks me my last name and my date of birth. I give him both. He says very short and abrubt, "No -Nothing." I was like are you sure it's under the E-Perscriptions I just got off the phone with my doctor's office and she said it's there. He again says No Nothing very curt and short. I was like please how can this be I just got off the phone with her it has to be there. He's like no it's not here not my problem. I ask to speak with a manager. He claims he is the manager. I was like GREAT! So I then asked if he could ask if anyone spoke with my doctor's office and I gave the name. Instead he just screams my last name and pronounces it WRONG! He adds dom to the last name! In which I then snap and I said are you retarded? Who does that? You don't scream my last name in a pharmacy and then prounounce it wrong! He goes because you are yelling at me. I was like I am not yelling at you I'm just a loud talker. Which I am people claim I am yelling all the time it's just the way my voice is! It's loud. Get over it. Why do you people have to be so sensitive to sound. Anyways, he then puts me on hold and says that I'm crazy I was like "Sir, I can hear you!" He was like yeah well you're mean. Seriously! If you are going to talk about me put me on hold properly and let me hear the music! Don't talk about me when I can hear you. To make a long story short. He finally finds it and he says the insurance kicked it back because it was not ready to be refilled and 19th it would be done. I said thanks and hung out. I was so furious I decided to go to Walgreens.com and lodge a complaint. A few hours later the manager for the Walgreens that I had the altercation with called me and I explained what happened. I told him about me and my civic duty to keep my birth control pills filled and how I am only trying to help his wallet and mine by not having a child. He was laughing he was like I can see you have a good sense of humor to you. I said yes I do. I could see he understood me and had a real good head on his shoulders! I then continue to explain the story at this point I am calm and rational and I tell him that I realize I should not have called the pharmacists a retard but I was getting heated because he was not helping me solve my perscription issues. He said he completely agreed and asked what he could do I for some odd reason always associate my pills with also have to buy a box of tampons so I said I'd like a free box of tampons. I think the store manager was taken back. He was like okay I'll get a coupon out in the mail for you. I was like great! I realized after talking to my office mate that I should have asked for a gift certificate. DAMN! But I still have to go and pick up my perscription at Walgreens we shall see if it's ready! Stay tuned!!!!

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